Shawn Outler on Macy’s D&I Initiatives

In September 2018, Jeff Gennette, chairman and chief executive officer of Macy’s Inc., reached out to Shawn Outler. He wanted to change her role at the company and impact the image and culture of the venerable department store. “I was working on the business side when I got that call. He said, ‘I need you to do this. We really want to step out and do things differently in the world of D&I.” Outler became Macy’s Inc. executive vice president and chief diversity officer, switching from executive vice president over licensed businesses, food services and multicultural initiatives. Earlier, she was a Macy’s divisional merchandise manager. “Diversity and inclusion [D&I] has been a constantly evolving conversation at Macy’s, but it wasn’t until we launched our vision and mission that we were really able to drive our strategy forward and align as an enterprise,” Outler explained. “In some areas we were doing some great work for a long time, but we weren’t unified with the vision and lacked actionable goals to hold ourselves accountable. Our vision is to be a beacon of diversity and inclusion for our colleagues, customers and communities. Jeff has been working lock-step with me in terms of this journey.” Since becoming Macy’s chief

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