ON STAFF: No More ‘Pretty Woman’ Moments in Retail

“You work on commission, right?….Big mistake! Big! Huge!” Those were the famous words uttered by Julia Roberts’ character Vivian Ward in 1990’s hit movie ‘Pretty Woman’ when she was shooed out of a luxury store in Beverly Hills by snooty sales executives, who mistakenly thought she didn’t have any money to spend because of the way she was dressed. Little did they know that she was actually armed with businessman Edward Lewis’ (Richard Gere) credit card and had money to burn, which she later did with the help of much friendlier sales clerks at a nearby store. Flash-forward to 2019 and Vivian may have more luck in the customer service department — even if she is still wearing her thigh-high boots and a cutout bodysuit. And it’s not because fashion trends have changed three decades later and over-the-knee footwear and navel-grazing tops are considered in style these days. It’s actually due to some luxury brands beginning to move away from the traditional commission model based on how much each sales executive sells, which has often involved chasing purchases from wealthy-looking customers or as one headhunter put it, choosing their prey. Instead, some are opting for a model that rewards teamwork. Chanel Inc., the U.S. subsidiary

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