Kohl’s Expands Amazon Partnership

The connection clicked. Kohl’s Corp. said it was expanding its pilot with Amazon and will start accepting returns for the e-commerce giant at all of its 1,150 stores. The off-mall retailer had been testing a return program with Amazon at a total of 100 doors in Los Angeles, Chicago and Milwaukee. The retailer accepts Amazon items, without a box or label, and returns them for free. Providing the service helps drive more consumers to Kohl’s stores. “Amazon and Kohl’s have a shared passion in providing outstanding customer service, and this unique partnership combines Kohl’s strong nationwide store footprint and omnichannel capabilities with Amazon’s reach and customer loyalty,” said Michelle Gass, Kohl’s chief executive officer. “This new service is another example of how Kohl’s is delivering innovation to drive traffic to our stores and bring more relevance to our customers.” Kohl’s also recently expanded its product relationship with Amazon and will start carrying merchandise from the online merchant in more than 200 stores. Kohl’s started selling Amazon items, such as its Echo assistant, in 10 stores in 2017.

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